Transformational Training & Leadership Development

Transformational Training & Education

My zone of genius is building programs that make people better, teams stronger, and companies more profitable. These offerings are crafted to elevate talent at every level, from new managers to seasoned executives - and foster a culture of excellence and growth within your organization.

Hospitality Sales Academy

Format: Flagship online course or group coaching hybrid

In the fast-paced world of hospitality, great service is expected, but masterful sales are what truly set you apart. My signature offering, the Hospitality Sales Academy, is a comprehensive online course and group coaching hybrid designed to train hospitality leaders and their teams to master private dining, business development, and the psychology of sales.

This isn’t a simple training- it’s a deep dive into the art and science of connecting with clients and driving revenue. You and your team will gain the skills to move beyond order-taking and into relationship-building, transforming your sales approach from transactional to deeply human, authentic and sustainable.

The curriculum is built on powerful, actionable modules, including:

  • The Psychology of Sales: Understand what truly motivates your clients to say “yes” and how to build trust.

  • Elite Guest Experience: Learn to create unforgettable experiences that turn first-time guests into loyal, repeat customers.

  • Private Event Mastery: Gain the proven strategies needed to book, manage, and execute flawless private dining events.

  • Metrics & Goal Setting: Learn to use data to set meaningful goals and track your success with precision.

  • The Art and Science of Communication: Master the subtle skills of listening, rapport-building, and effective negotiation.

Leadership Launchpad

Format: Group Coaching for new or mid-level leaders

Great leaders aren’t just born; they’re built through intentional practice and support. The Leadership Launchpad is a group coaching program designed to equip new and mid-level leaders with the essential skills they need to excel. This program is your foundation for becoming a stronger manager, a clearer communicator, and a catalyst for higher team retention.

This isn’t just about theory; it’s about real world application. You’ll work alongside your peers in a collaborative environment, mastering the core competencies of modern leadership. By the end of this program, you’ll feel confident in your ability to inspire your team, drive results, and build a positive, productive culture.

The program includes focused modules on:

  • Leadership Styles: Discover your personal leadership style and learn to adapt your approach to fit different situations and team members.

  • Coaching Conversations: Move beyond traditional management by mastering the art of coaching, helping your team members grow and solve problems independently.

  • Accountability Systems: Learn how to create clear and effective systems that hold individuals and the team accountable, while fostering trust and mutual respect.

1:1 Coaching for Executives

Highly Personalized Partnership

True leadership is a journey of continuous growth, and as an executive, the demands on your vision, performance, and presence are relentless. My 1:1 Executive Coaching is a highly personalized partnership designed to help you navigate the complex challenges and lead with greater impact. We’ll work together to sharpen your strengths and develop the skills you need to not only succeed in your current role, but also to shape the future of your organization.

This comprehensive coaching journey is built around the core pillars of executive success, tailored specifically to your unique goals and professional landscape.

The Core Pillars of Executive Success:

  • Leadership Development

  • Performance and Productivity

  • Team and Organizational Development

  • Mindset and Vision

  • Strategy and Growth

  • Systems and Operations

Because every business has unique needs, these services are custom-scoped. Begin with a private consultation to define scope, goals and outcomes, and investment. You will receive a tailored proposal with clear pricing.

  • “Jennifer is an accomplished, strategic training and development executive. She understands completely the need to approach training and development from a systemic perspective. She is adept at balancing critical project requirements for success so the needs of colleagues, the brand, the message and the strategic objectives of the company are all taken into consideration.”

    — Shelly Pisors, SVP, National Director of Events & Corporate Contributions Comerica Bank, President Comerica Charitable Foundation

  • “I had the great pleasure to work with Jennifer for several years. Throughout the entire time I worked with her, I found her to be extremely skilled at balancing strategic training objectives with day-to-day operations (i.e., she was able to take a long-term view of where she wanted her people to go and then able to manage plans to achieve her objectives), a savvy business person and a great deal of fun to work with. While she has high standards for herself and the people she works with and she relentlessly works to achieve the objectives she has set for her business, she is a lot of fun to work with. She is always open to ideas and novel solutions, quick to reach out to support you when needed, and always open-minded when resolving problems.”

    — David Hyatt, President, ON Inc.